Standard 3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact: Internet Lesson Plan
Reflection: The Internet Lesson Plan artifact is a great example of my ability to perform basic troubleshooting of software and hardware problems. The problems addressed within this artifact are common in the digital environment and although somewhat of annoyance, they represent a limited disruption. The Internet Lesson Plan was created to help Spanish 2 students use a variety of collaborative digital software tools to express their understanding of conversational Spanish. The lesson was performed in the school computer lab over the course of several days. Along with using a variety of digital tools, students also required functioning headphones, speakers and other hardware to make the lesson a success.
Troubleshooting both software and hardware issues was required in order to limit the disruptions to the student centered digital learning environment. The blended learning design was used in the design and implementation of the lesson. Due to the nature of the blended learning experience, students may require help to troubleshoot issues throughout the day. In order to address the needs of a blended learning environment, a OneNote Notebook with a link to Microsoft Forms was created. The form gave students an opportunity to submit help requests to the teacher. The help requests enabled the teacher to respond to students needs outside of the regular school day.
Not all issues can be resolved in advance to mitigate problems. During the learning experience several students ran into issues in the school computer lab, during instructional time. The lesson required students to use headset to record their conversations in Spanish. Several issues occurred with the headsets, that required immediate troubleshooting. In most cases additional headsets were made available to swap out for working ones. A few headset issues were caused due to sound adjustments in the system. The sound settings were easily resolved and the instruction was allowed to continue. The second most common problem was student login issues. This issue was resolved with the cooperation of the county technology department. The issues were called in and the students all received password resets.
This experience taught me the importance of having good technical knowledge in order to properly troubleshoot issues. This project taught me the importance of anticipating technical issues before the occur. If I were to perform this project again, I would have personally tested each and every computer in the computer lab, along with working more closely with the county tech. If I would have spent the time to check each and every issue in advance, I would have solved many of the problems before they became an issues. As Benjamin Franklin once stated, "an ounce of prevention is better than a pound of cure."
This artifact has taught me a lot about the power of digital hardware and software tools and the importance of troubleshooting. This project has enhanced my school improvement, by equipping me with the understanding of how to help remedy problems. After completing this artifact I am now more aware of technical issues around my school. I now work more closely with the tech and make certain that technical issues are resolved in advance, before they become an issue. The impact of this artifact can be assessed in the number of help tickets written to technology services, along with an increase in instructional time gained from properly working computers, as seen in submitted lesson plans.
Troubleshooting both software and hardware issues was required in order to limit the disruptions to the student centered digital learning environment. The blended learning design was used in the design and implementation of the lesson. Due to the nature of the blended learning experience, students may require help to troubleshoot issues throughout the day. In order to address the needs of a blended learning environment, a OneNote Notebook with a link to Microsoft Forms was created. The form gave students an opportunity to submit help requests to the teacher. The help requests enabled the teacher to respond to students needs outside of the regular school day.
Not all issues can be resolved in advance to mitigate problems. During the learning experience several students ran into issues in the school computer lab, during instructional time. The lesson required students to use headset to record their conversations in Spanish. Several issues occurred with the headsets, that required immediate troubleshooting. In most cases additional headsets were made available to swap out for working ones. A few headset issues were caused due to sound adjustments in the system. The sound settings were easily resolved and the instruction was allowed to continue. The second most common problem was student login issues. This issue was resolved with the cooperation of the county technology department. The issues were called in and the students all received password resets.
This experience taught me the importance of having good technical knowledge in order to properly troubleshoot issues. This project taught me the importance of anticipating technical issues before the occur. If I were to perform this project again, I would have personally tested each and every computer in the computer lab, along with working more closely with the county tech. If I would have spent the time to check each and every issue in advance, I would have solved many of the problems before they became an issues. As Benjamin Franklin once stated, "an ounce of prevention is better than a pound of cure."
This artifact has taught me a lot about the power of digital hardware and software tools and the importance of troubleshooting. This project has enhanced my school improvement, by equipping me with the understanding of how to help remedy problems. After completing this artifact I am now more aware of technical issues around my school. I now work more closely with the tech and make certain that technical issues are resolved in advance, before they become an issue. The impact of this artifact can be assessed in the number of help tickets written to technology services, along with an increase in instructional time gained from properly working computers, as seen in submitted lesson plans.